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span:first-child{flex:1}.chat-status-dot{width:8px;height:8px;border-radius:50%;background:#f1c40f}.chat-status-connected{background:#2ecc71}.chat-status-disconnected{background:#e74c3c}.chat-widget-close{background:transparent;border:0;color:#fff;font-size:18px;line-height:1;padding:0 2px;cursor:pointer}.chat-widget-messages{flex:1;min-height:180px;max-height:280px;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:8px;background:var(--bg)}.chat-empty-hint{color:var(--muted);font-size:13px;text-align:center;margin-top:20px}.chat-message{max-width:78%;padding:8px 12px;border-radius:14px;font-size:13px;line-height:1.4;word-wrap:break-word}.chat-message-customer{align-self:flex-end;background:var(--primary);color:#fff;border-bottom-right-radius:4px}.chat-message-system{align-self:flex-start;background:#fff;color:#222;border:1px solid rgba(16,24,40,.08);border-bottom-left-radius:4px}.chat-widget-input-row{display:flex;gap:8px;padding:10px;border-top:1px solid rgba(16,24,40,.06)}.chat-widget-input{flex:1;padding:8px 10px;border-radius:10px;border:1px solid #e6e9ef;font-size:13px}.chat-widget-input:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #2d3a8c14}.chat-widget-send{padding:8px 14px;border-radius:10px;font-size:13px}.chat-email-gate{padding:16px 14px;background:var(--bg)}.chat-email-gate-error{color:#e74c3c;font-size:12px;margin-top:6px}.ticket-header-meta{font-size:12px;color:var(--muted);margin-top:8px}.attachment-count-hint{font-size:12px;color:var(--muted)}.attachment-count-hint.reached{color:#a52828;font-weight:700}.admin-shell{min-height:100vh;display:flex;background:var(--bg)}.admin-sidebar{width:220px;flex-shrink:0;background:#fff;border-right:1px solid rgba(0,0,0,.06);padding:20px 12px;display:flex;flex-direction:column}.admin-sidebar-title{font-family:Space Grotesk,Inter,system-ui,Arial;font-size:19px;font-weight:700;color:var(--primary);padding:0 8px 18px}.admin-nav{display:flex;flex-direction:column;gap:4px}.admin-nav-link{display:block;width:100%;text-align:left;background:transparent;color:#555;border:0;padding:10px 12px;border-radius:8px;cursor:pointer;font-size:14px;font-weight:500}.admin-nav-link:hover{background:#f6f5f2;color:#17171a}.admin-nav-link.active{background:#2d3a8c14;color:var(--primary);font-weight:700}.admin-nav-footer{margin-top:auto;padding-top:16px;border-top:1px solid #eee}.admin-main{flex:1;padding:28px 32px;overflow:auto}.admin-page-title{font-family:Space Grotesk,Inter,system-ui,Arial;font-size:24px;margin:0 0 20px}.admin-usersbyplan{display:flex;flex-direction:column;gap:8px}.admin-usersbyplan-row{display:flex;justify-content:space-between;padding:8px 4px;border-bottom:1px solid #f0f0f4;font-size:14px}.admin-usersbyplan-row:last-child{border-bottom:0}.admin-link{color:#9c6e00;font-weight:600}